how nice of trenitalia

Responding to an inquiry - this can be useful to others:

you cannot call Trenitalia (our national railway company) from abroad ; there is no toll free number (even for italians);  the 892021 number without area code means without city codes, and is not  toll free, can be call only from italy  and… definitely you can’t buy a ticket from abroad neither on their website , nor on the phone. i just called them on your behalf :-) and they replied you should go to a travel agency or buy the tickets in italy at the station. so it goes…. sorry

2 Responses to “how nice of trenitalia”

  1. beckee Says:

    Oh, to the contrary, you CAN purchase train tickets via Trenitalia’s website! I just got back from Italy and I purchased my ticket from Monterossa to Pisa a month before I left the U.S. Some tickets are not available online, but many are!

    Tsk, tsk, tsk!


  2. buongiornovenezia Says:

    hahah… that’s funny, and good to know… their call center do not even know what to answer. good, we’ll pass on the information :-)

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